{"id":10,"date":"2026-02-02T18:05:22","date_gmt":"2026-02-02T18:05:22","guid":{"rendered":"https:\/\/purevae.eu\/?page_id=10"},"modified":"2026-02-08T11:40:45","modified_gmt":"2026-02-08T11:40:45","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/purevae.eu\/de\/refund_returns\/","title":{"rendered":"R\u00fcckgabe & Erstattung"},"content":{"rendered":"\n

Right of Withdrawal (EU Customers)<\/strong><\/h2>\n\n\n\n

In accordance with EU consumer law, customers have the right to withdraw from a purchase within 14 days<\/strong> of receiving the goods, without providing a reason.<\/p>\n\n\n\n

To exercise this right, you must notify us in writing<\/strong> (e.g. by email) before the withdrawal period expires.<\/p>\n\n\n\n

\n\n\n\n

Conditions for Returns<\/strong><\/h2>\n\n\n\n

Returned items must meet the following conditions:<\/p>\n\n\n\n

    \n
  • Unused<\/li>\n\n\n\n
  • Unopened<\/li>\n\n\n\n
  • In their original packaging<\/li>\n<\/ul>\n\n\n\n

    For hygiene and safety reasons, certain products are excluded from return<\/strong>, including but not limited to:<\/p>\n\n\n\n

      \n
    • Sealed cosmetic products that have been opened after delivery<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      Return Process<\/strong><\/h2>\n\n\n\n
        \n
      1. Contact us before returning any item to request return authorization.<\/li>\n\n\n\n
      2. Once approved, you will receive instructions on how and where to return the product.<\/li>\n\n\n\n
      3. Returned items must be sent back in accordance with the provided instructions.<\/li>\n<\/ol>\n\n\n\n

        Please note that unauthorized returns may not be accepted<\/strong>.<\/p>\n\n\n\n

        \n\n\n\n

        Return Shipping Costs<\/strong><\/h2>\n\n\n\n

        Return shipping costs are generally the responsibility of the customer.<\/p>\n\n\n\n

        However, return shipping costs will be covered by us if:<\/p>\n\n\n\n

          \n
        • The product is defective, or<\/li>\n\n\n\n
        • An incorrect item was delivered<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          Refunds<\/strong><\/h2>\n\n\n\n

          If a return is approved, refunds will be processed using the original payment method<\/strong> within a reasonable time after we receive and inspect the returned item.<\/p>\n\n\n\n

          Please note:<\/p>\n\n\n\n

            \n
          • Shipping costs are non-refundable unless the return is due to an error on our part<\/li>\n\n\n\n
          • Refund processing times may vary depending on your payment provider<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            Damaged or Incorrect Items<\/strong><\/h2>\n\n\n\n

            If you receive a damaged or incorrect product, please contact us as soon as possible after delivery<\/strong>, including:<\/p>\n\n\n\n

              \n
            • Your order number<\/li>\n\n\n\n
            • A description of the issue<\/li>\n\n\n\n
            • Photos of the product and packaging<\/li>\n<\/ul>\n\n\n\n

              This allows us to resolve the issue efficiently with our logistics partners.<\/p>\n\n\n\n

              \n\n\n\n

              Third-Party Fulfillment Notice<\/strong><\/h2>\n\n\n\n

              PUREVA\u00c9 operates as a curated online store. Orders are fulfilled by third-party logistics partners.
              Return handling and eligibility are therefore subject to both EU consumer law<\/strong> and supplier return policies<\/strong>, including hygiene and product safety regulations.<\/p>\n\n\n\n

              \n\n\n\n

              Contact<\/strong><\/h2>\n\n\n\n

              For any questions regarding returns or refunds, please contact us at:
              \ud83d\udce7 [your support email here]<\/strong><\/p>\n\n\n\n

              <\/p>\n","protected":false},"excerpt":{"rendered":"

              Right of Withdrawal (EU Customers) In accordance with EU consumer law, customers have the right to withdraw from a purchase […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":3,"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":516,"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/pages\/10\/revisions\/516"}],"wp:attachment":[{"href":"https:\/\/purevae.eu\/de\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}